Privacy Policy for Galaxy Home Care LLC

Galaxy Home Care LLC website is owned by Galaxy Home Care LLC, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by Galaxy Home Care LLC, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Galaxy Home Care LLC website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the Galaxy Home Care LLC, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via info@galaxyhomecarellc.com.

Your rights:

You have the following rights related to your personal data:

• The right to be informed.

• The right of access.

• The right to rectification.

• The right to erasure.

• The right to restrict processing.

• The right to data portability.

• The right to object.

• Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

SMS Communication:

Telephone Number: By providing a telephone number and submitting any online or paper form you are consenting to be contacted by SMS text message. Message & data rates may apply. You can reply STOP to opt-out of further messaging.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info@galaxyhomecarellc.com.

Privacy Policy Update: Effective Date: November 1st, 2024

Galaxy Home Care LLC ("we," "us," "our") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard information from users of our services, including SMS communications, online forms, and website interactions. By accessing our services, you agree to the terms of this policy.

1. Information We Collect

a. Personal Information:
We may collect the following personal information:

• Name, address, phone number, email address.

• Health-related information provided for care services.

• Payment details for billing purposes.

b. Automatically Collected Information:
When you visit our website or use our services, we may collect:

• IP address, browser type, and operating system.

• Pages viewed, links clicked, and other browsing behaviors.

c. SMS Communications:
If you opt-in to SMS communications, we may collect your mobile number and the content of the messages exchanged.

d. Online Forms:
When you complete online forms on our website, we may collect the data you submit, including personal and health-related information necessary to provide services.

2. How We Use Your Information

a. To Provide Services:

• Schedule and deliver home care services.

• Communicate via SMS, phone, or email for service updates.

b. To Improve User Experience:

• Analyze website usage to enhance functionality.

• Personalize content and improve navigation.

c. To Comply with Legal Requirements:

• Fulfill obligations under applicable laws and regulations.

d. Marketing (with consent):

• Send newsletters, promotions, or service updates via email or SMS.

3. Sharing Your Information

We do not sell or rent your personal information. We may share your data only under these circumstances:

• With Service Providers: To support our operations, such as billing, IT services, or marketing.

• As Required by Law: When disclosure is necessary to comply with legal obligations.

• With Your Consent: When you explicitly agree to share your information.

4. SMS Communications

• By providing your mobile number, you consent to receive SMS updates about services and appointments.

• You may opt-out at any time by replying "STOP" to any SMS from us or by contacting us directly.

• We do not share or sell SMS opt-in, or phone numbers for the purpose of SMS.

5. Security of Your Information

We implement industry-standard security measures to protect your information. This includes encryption, secure servers, and access restrictions. However, no system can guarantee absolute security.

6. Your Choices

• Access and Update: You can request to review or update your personal information by contacting us.

• Opt-Out of Marketing: You can unsubscribe from promotional emails or SMS at any time.

• Cookies: You can disable cookies through your browser settings, though some website features may not function properly.

7. Third-Party Links

Our website may include links to third-party sites. We are not responsible for the privacy practices or content of those websites.

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from minors without parental consent.

9. Updates to This Privacy Policy

We may update this policy periodically. Changes will be effective immediately upon posting on our website, with the updated date reflected.

10. Contact Us

For questions or concerns about this Privacy Policy, please contact us:

Galaxy Home Care LLC
Phone: (215) 588-5068
Email: info@galaxyhomecarellc.com
Address: 2031 N Broad St, Suite# 123, Lansdale, PA 19446

By using our services, you acknowledge and agree to the terms of this Privacy Policy.

Privacy Policy Update: November 21st, 2024

Online Forms and SMS Opt-In

1. Online Form and SMS Opt-In

When using our online forms, you may be asked to opt-in to receive SMS communications. This opt-in is entirely voluntary, and the following details apply:

a. SMS Opt-In Checkbox:

• Our online forms include a checkbox for you to agree to receive SMS communications.

• By selecting the checkbox, you consent to receive updates, reminders, and relevant notifications related to our services.

b. SMS Content:

• SMS messages may include appointment reminders, service updates, billing notifications, and occasional promotional offers (with your explicit consent).

c. How We Use Your Information:

• Your mobile number provided through the online form will only be used for the purposes you have agreed to.

d. Opt-Out Options:

• You may opt-out at any time by replying "STOP" to any SMS or by contacting us directly.

2. Consent to Communications

By checking the SMS opt-in box on our online forms:

• You acknowledge that you understand the terms of this Privacy Policy.

• You consent to receive SMS communications from Galaxy Home Care LLC at the number provided.